Bill Adams | LinkedIn
Bill Adams所在地区Atlanta, Georgia所属行业信息技术和服务169 位联系人立即加入领英，查看Bill的完整资料。注册完全免费！加入领英，与全球四亿职场人士共同拓展人脉、分享创意、发现机遇。浏览共同联系人获得引荐直接联系Bill自我简介IT Manager with 18 years experience including over 6 years in management. Three years rolling out web based proprietary integrated system for franchise firm, including documentation and training in classroom, office, and online, Exchange conversion, Intranet, and CMS website. Project manager of Microsoft/Exchange conversions, implementation, upgrades, and refreshes. With outstanding interpersonal skills, adaptability, and a commitment to service excellence, I am looking for an IT Manager position to improve efficiency and profits while adhering to company goals.工作经历With 10+ years experience, 8 years rolling out LAN Server/OS implementations, conversions, upgrades, and refreshes, including a proprietary, integrated web based management system, CMS webpage, intranet and Exchange for franchise firm, complete with documentation, classroom/office/online training and support. Project manager in Microsoft/Exchange conversions from NetWare and team lead on other projects. With outstanding communication skills, adaptability, and a commitment to service excellence, I am looking for an IT Manager position to improve efficiency and profits while adhering to company goals. Strategic communications to effectively and proactively guide various VPs, PMs, Directors, and Managers while supervising the Cognos Level three support group of First Data. Direct and strategically plan the use of Cognos resources in Linux, AIX, and Windows Server Environments running Oracle, SQL and Neteeza databases with Motio Integrated Version Control, and CA Siteminder SSO. oConsulted and advised on Business Intelligence projects expanding Cognos instances from five to eight with DEV, QA, PROD, and DR environments while maintaining SLAs to various merchant services, operations, and reporting applications. oQuickly learned Clarity, ServiceDesk, and Cognos 10 infrastructure to plan resource use and help resolve production issues quickly.oCreated and populated views in Sharepoint to easily track and audit resources for projects and proactively advise VP on business impact.UnitedHealth Group - Optum360Assisted hospitals and medical offices with SaaS based natural language processing of medical records to automate ICD9/10 and CPT coding for prompt accurate billing to respective insurance carriers. Used various proprietary data analysis tools and webex to resolve and customize per client requirements.Support analyst for Canadian small business customers using Sage Accounting software on Windows 7, Windows 8, Vista, and XP PCs connected to LAN running Windows Server 2003, Server 2008, and Terminal Services and peer to peer. In addition to telephone support and training assistance, utilized WebEx connectivity to diagnose and resolve issues as needed, utilizing SAP CRM to document issue resolutions. .Jan-Pro Franchising InternationalProvided daily business analysis support for internal customers, sales and operations. Project manager for the deployment of a proprietary web-based business management and accounting system that integrated with Quickbooks. Responsible for overall design and implementation of corporate web site to facilitate corporate communications and funnel sales leads to local business operations. Managed Microsoft Exchange server and IT security for corporate systems and Web site. Trouble shooter for remote office IT issues and corporate office computer and communications equipment. Coordinated IT resource activities for the organization which included managing outside vendor relationships, negotiating discounts on hardware and software purchases, and tracking IT spending to budget.Supervise, motivate, and train teams of up to ten technical support representatives to provide customer support that exceeds company standards for team and individual performance. Schedule team work hours to best handle 1800 calls per month. As Technical Support Analyst, liaison with quality assurance and development teams to escalate software defects and enhancements. Third level support that researches and resolves highly complex customer issues accurately and timely. o Rapidly promoted from Technical Support Representative to Technical Support Analyst within 10 months, and then to Team Lead within one year.o Write and approve over 500 knowledge pages and change requests within standards for consistent and professional documentation,o Travel to customer locations, as necessary to analyze and resolve critical situations promptly.Independent ContractorConversion Specialist - CAREER MATCH CONSULTINGMigrate over 2300 HP and IBM laptops to Windows 2000 using ICS Image Master 2000 and Ghost, while maintaining data integrity, for King and Spalding law firm in Atlanta and Washington, D.C.Windows 2000 Laptop Conversion Specialist – SIEMENS BUSINESS SERVICESUpgrade Microsoft platform on over 50 laptops and workstations using scripted Ghost imaging and Laptop Configuration Stations.Laptop Team Lead – EDP CONTRACT SERVICESDeploy laptop upgrade using Microsoft OS and mail systems nationwide for MCI/Worldcom. Primary contact for site managers while ensuring 100% data transfer including e-mail. System Specialist (PT) – EXPRESS PERSONNEL SERVICESUpgrade workstation operating system using desktop imaging for Georgia Farm Bureau. Train new personnel on functionality of Microsoft based applications. Conversion Specialist - TEK SYSTEMSConvert email to Exchange and Outlook in 5 west coast offices of Regency Centers migrating from Novell to Microsoft while upgrading workstation operating systems. Document standard hardware configurations and train key personnel. Travel 90% while implementing mail and server conversion.LawGibb GroupHands on administrator supporting over 500 engineering firm users in a mixed environment of PC and Mac hardware.. Spearhead network conversion from Novell to Microsoft, including installing/configuring servers and workstations. Communicate with all levels of corporate hierarchy on national data management accountability. Selected Accomplishmentso Direct the migration of over 125 users in operating system upgrades. o Member of national conversion team upgrading server environment in 26 offices.o Establish corporate confidence in MIS department by hiring 3 competent professionals, setting standards, and prioritizing tasks.Provide onsite installation and support of Image Retrieval, Transaction Research, and Fraud Detection solutions for banks and financial institutions using PC and Mac equipment.志愿者经历和公益话题Theatre Usher and Security17 Atlanta Venues文化艺术Enhance the experience and safety of theatre patrons for plays and concerts. Coordinate other volunteers activities.Bill关心的公益话题文化艺术灾难与人道主义援助教育环境健康科学与技术技能专长其他 19 个收起教育背景Bachelor of Business Administration (BBA), Business Administration, Management and Operations社团活动: SCHOLARSHOPNorth Metro Technical College, Computer Information SystemsLAN Networking and Database SpecialistNetwork+兴趣爱好BicycliingTheatre.Whitewater rafting语言能力EnglishGerman初级 (入门)查看Bill的完整资料并...浏览共同联系人获得引荐直接联系Bill不是您要找的Bill？访客还看了Cycling Jerseys, Cycling Bibs, Pearl Izumi, Castelli, Primal Wear, Giordana, Gore Bike Wear, Swobo, Showers Pass, Retro Image Apparel, Winter Cycling Clothing, Cycling Rain Gear
Cycling clothing from Europe's top professional cycling teams and clothing manufacturers. Also offers custom designs from Santini.
Cycling Jerseys, Cycling Bibs, Pearl Izumi, Castelli, Primal Wear, Giordana, Gore Bike Wear, Swobo, Showers Pass, Retro Image Apparel, Winter Cycling Clothing, Cycling Rain Gear
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Cycling Jerseys, Cycling Bibs, Pearl Izumi, Castelli, Primal Wear, Giordana, Gore Bike Wear, Swobo, Showers Pass, Retro Image Apparel, Winter Cycling Clothing, Cycling Rain Gear
Cycling Jerseys, Cycling Bibs, Pearl Izumi, Castelli, Primal Wear, Giordana, Gore Bike Wear, Swobo, Showers Pass, Retro Image Apparel, Winter Cycling Clothing, Cycling Rain Gear
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Popular sites:Bicycling Life Home Page
A useful and relevant resource for those wishing to use their bicycles for touring and commuting. Includes many articles and links that will appeal to novice and expert alike.
Bicycling Life Home Page
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This site reaches approximately 12,931 U.S. monthly people. The site caters to a middle aged, slightly more male than female group.
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Popular sites:Bill Adams | LinkedIn
Bill Adams所在地区Atlanta, Georgia所属行业信息技术和服务169 位联系人立即加入领英，查看Bill的完整资料。注册完全免费！加入领英，与全球四亿职场人士共同拓展人脉、分享创意、发现机遇。浏览共同联系人获得引荐直接联系Bill自我简介IT Manager with 18 years experience including over 6 years in management. Three years rolling out web based proprietary integrated system for franchise firm, including documentation and training in classroom, office, and online, Exchange conversion, Intranet, and CMS website. Project manager of Microsoft/Exchange conversions, implementation, upgrades, and refreshes. With outstanding interpersonal skills, adaptability, and a commitment to service excellence, I am looking for an IT Manager position to improve efficiency and profits while adhering to company goals.工作经历With 10+ years experience, 8 years rolling out LAN Server/OS implementations, conversions, upgrades, and refreshes, including a proprietary, integrated web based management system, CMS webpage, intranet and Exchange for franchise firm, complete with documentation, classroom/office/online training and support. Project manager in Microsoft/Exchange conversions from NetWare and team lead on other projects. With outstanding communication skills, adaptability, and a commitment to service excellence, I am looking for an IT Manager position to improve efficiency and profits while adhering to company goals. Strategic communications to effectively and proactively guide various VPs, PMs, Directors, and Managers while supervising the Cognos Level three support group of First Data. Direct and strategically plan the use of Cognos resources in Linux, AIX, and Windows Server Environments running Oracle, SQL and Neteeza databases with Motio Integrated Version Control, and CA Siteminder SSO. oConsulted and advised on Business Intelligence projects expanding Cognos instances from five to eight with DEV, QA, PROD, and DR environments while maintaining SLAs to various merchant services, operations, and reporting applications. oQuickly learned Clarity, ServiceDesk, and Cognos 10 infrastructure to plan resource use and help resolve production issues quickly.oCreated and populated views in Sharepoint to easily track and audit resources for projects and proactively advise VP on business impact.UnitedHealth Group - Optum360Assisted hospitals and medical offices with SaaS based natural language processing of medical records to automate ICD9/10 and CPT coding for prompt accurate billing to respective insurance carriers. Used various proprietary data analysis tools and webex to resolve and customize per client requirements.Support analyst for Canadian small business customers using Sage Accounting software on Windows 7, Windows 8, Vista, and XP PCs connected to LAN running Windows Server 2003, Server 2008, and Terminal Services and peer to peer. In addition to telephone support and training assistance, utilized WebEx connectivity to diagnose and resolve issues as needed, utilizing SAP CRM to document issue resolutions. .Jan-Pro Franchising InternationalProvided daily business analysis support for internal customers, sales and operations. Project manager for the deployment of a proprietary web-based business management and accounting system that integrated with Quickbooks. Responsible for overall design and implementation of corporate web site to facilitate corporate communications and funnel sales leads to local business operations. Managed Microsoft Exchange server and IT security for corporate systems and Web site. Trouble shooter for remote office IT issues and corporate office computer and communications equipment. Coordinated IT resource activities for the organization which included managing outside vendor relationships, negotiating discounts on hardware and software purchases, and tracking IT spending to budget.Supervise, motivate, and train teams of up to ten technical support representatives to provide customer support that exceeds company standards for team and individual performance. Schedule team work hours to best handle 1800 calls per month. As Technical Support Analyst, liaison with quality assurance and development teams to escalate software defects and enhancements. Third level support that researches and resolves highly complex customer issues accurately and timely. o Rapidly promoted from Technical Support Representative to Technical Support Analyst within 10 months, and then to Team Lead within one year.o Write and approve over 500 knowledge pages and change requests within standards for consistent and professional documentation,o Travel to customer locations, as necessary to analyze and resolve critical situations promptly.Independent ContractorConversion Specialist - CAREER MATCH CONSULTINGMigrate over 2300 HP and IBM laptops to Windows 2000 using ICS Image Master 2000 and Ghost, while maintaining data integrity, for King and Spalding law firm in Atlanta and Washington, D.C.Windows 2000 Laptop Conversion Specialist – SIEMENS BUSINESS SERVICESUpgrade Microsoft platform on over 50 laptops and workstations using scripted Ghost imaging and Laptop Configuration Stations.Laptop Team Lead – EDP CONTRACT SERVICESDeploy laptop upgrade using Microsoft OS and mail systems nationwide for MCI/Worldcom. Primary contact for site managers while ensuring 100% data transfer including e-mail. System Specialist (PT) – EXPRESS PERSONNEL SERVICESUpgrade workstation operating system using desktop imaging for Georgia Farm Bureau. Train new personnel on functionality of Microsoft based applications. Conversion Specialist - TEK SYSTEMSConvert email to Exchange and Outlook in 5 west coast offices of Regency Centers migrating from Novell to Microsoft while upgrading workstation operating systems. Document standard hardware configurations and train key personnel. Travel 90% while implementing mail and server conversion.LawGibb GroupHands on administrator supporting over 500 engineering firm users in a mixed environment of PC and Mac hardware.. Spearhead network conversion from Novell to Microsoft, including installing/configuring servers and workstations. Communicate with all levels of corporate hierarchy on national data management accountability. Selected Accomplishmentso Direct the migration of over 125 users in operating system upgrades. o Member of national conversion team upgrading server environment in 26 offices.o Establish corporate confidence in MIS department by hiring 3 competent professionals, setting standards, and prioritizing tasks.Provide onsite installation and support of Image Retrieval, Transaction Research, and Fraud Detection solutions for banks and financial institutions using PC and Mac equipment.志愿者经历和公益话题Theatre Usher and Security17 Atlanta Venues文化艺术Enhance the experience and safety of theatre patrons for plays and concerts. Coordinate other volunteers activities.Bill关心的公益话题文化艺术灾难与人道主义援助教育环境健康科学与技术技能专长其他 19 个收起教育背景Bachelor of Business Administration (BBA), Business Administration, Management and Operations社团活动: SCHOLARSHOPNorth Metro Technical College, Computer Information SystemsLAN Networking and Database SpecialistNetwork+兴趣爱好BicycliingTheatre.Whitewater rafting语言能力EnglishGerman初级 (入门)查看Bill的完整资料并...浏览共同联系人获得引荐直接联系Bill不是您要找的Bill？访客还看了(window.slotbydup=window.slotbydup || []).push({
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