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Performance Management
he Performance Management Process provides a formal assessment of employee job performance on an annual basis for all staff (non-faculty, non-union). The process is intended to help employees understand their roles and expectations, continue to grow, learn, and develop, and support the continuous improvement of Michigan Tech.
The Performance Management Process consists of four phases annually: performance planning, mid-year status check-in, year-end employee self-assessment, and year-end supervisor review. &
What is my role as a supervisor? As an employee?
SupervisorsEmployeesInitiate the process, ensure timely completion of each phase, and submit all required documents.Facilitate the development of performance goals and set expectations.Encourage employee input and be an active contributor to support employee development.Monitor employee performance and provide coaching and feedback.Be an active contributor in setting your performance goals and the review process.Complete a self-assessment, utilizing it as an opportunity to showcase your accomplishments.Be proactive – ask for coaching and feedback to clarify your supervisor’s expectations.Utilize feedback provided.
Process Components
Performance Planning
Together set performance goals (SMART goals), employee development opportunities and/or development goals, and any resource or support needs to successfully achieve goals.  Record this on the Performance Management Process Form.
Mid-Year Status Check-in
Formal check-in between the employee and supervisor to review status of performance goals and development plan, noting any modifications or status notes on the Performance Management Process Form.
Year-End Employee Self-Assessment
Employee provide details and examples of how performance goals were achieved as well as details and examples of accomplishments outside of set performance goals on the Performance Management Process Form.
Year-End Supervisor Review
Supervisor reviews performance goals, development plan, mid-year status remarks, and employee’s self assessment.
Supervisor assesses each performance goal and the employee’s overall employee performance, rates overall performance, and provides comments on the Performance Management Process Form.
Completed form is shared/discussed with employee.
Supervisor submits completed form to Human Resources via campus mail or via email to .  
Submission Requirements and Timeline
2014-15 Performance Management Cycle
By November 2014&Performance Planning complete
By April 2015&Mid-Year Review complete
By September 2015 &Year-End Employee Self-Assessment complete
By October 15, 2015&Year-End Supervisor Review complete
By October 15, 2015&Supervisors must submit the completed Performance Management Process Forms to .
Resources and Materials
Any questions related to this process can be directed to the Human Resources Employment Services at 906-487-2280. &UX Self-Assessment: Where are you Coming From? - 推酷
UX Self-Assessment: Where are you Coming From?
This is a sample chapter from
. This excerpt was originally published on
OK, so you’ve decided you want to enter the User Experience field.
Your head may be spinning, either because you’re overwhelmed—or excited—by the prospect of what lies ahead of you.
Why are You Here?
It’s worth taking a few moments to reflect on&
&you want to begin a career in UX. As you’ll soon come to understand, the sheer amount of information that you’ll need to absorb is potentially overwhelming—although I’ll give you some strategies for dealing with this later. And there’s no shortcut in gaining project experience—that comes with time. This is a journey you’ll want to be embarking upon for the right reasons.
Personally, I get excited by the variety that UX offers me: the breadth of design challenges and the range of activities that I get to engage in—with other people and on my own. I’ve learned over the years that I need that variety for job satisfaction. A job where I can apply my visual skills, my technical skills, and my people skills is one that I find incredibly rewarding. The fact that the outcomes of my work—Web sites, mobile apps, user interfaces—often empower the people using them is the icing on the cake.
What Is It About UX That You Are Drawn To?
Whatever your personal motivation to succeed in the field of UX, it needs to be more than the cash or the glory. Work out&
&why, and the challenges ahead will feel less daunting.
It might feel a bit contrived, but I have an exercise for you to try your hand at. I want you to put this ebook reader down—or minimize the window on your computer—pick up a pen and paper, and complete this sentence for me. Try to avoid referencing salary or recognition in your statement.
I want to become a UX designer because…
Write it down. Seriously, I’ll wait!
Oh, you’re back! Great. How did you find that exercise? If you found it particularly difficult, you may want to mull over the topic some more and refine it when you’ve crystallized in your mind what’s driving you. Having a sense of purpose equips you with the stamina you’ll need to navigate the inevitable difficulties that come with any career. Here’s a video that may help …
Performing a UX Self-Assessment
If you were redesigning a shopping cart, with the goal being to increase the number of sales the site processes, the first thing you’d need to know is how many sales it’s currently making.
Deciding how best to tackle your entry into User Experience is a lot like tackling a UX project itself—you need to have a&
. Understanding where your skills are at&
&is a prerequisite to charting where you want to go.
There is no one “best” way to perform this self-assessment. We humans and the skills we possess are complicated! However, there are a few different approaches that have been devised specifically for thinking about a career in UX. Let’s look at a few.
UX Knowledge
Elizabeth Bacon’s&
&is a wonderful model for looking at the big picture and how your knowledge stacks up. To progress toward operating at a strategic, big-picture level—arguably the ultimate goal for all practitioners—one needs to be able to understand, define, and communicate a vast range of fields.
Elizabeth Bacon’s self-assessment, reprinted with permission
Of course, no one person can be expected to have in-depth knowledge of all of these subject areas. One of your career goals should be to become an expert in one or two of them, but maintain a balance across the entire spectrum. Here’s what Elizabeth’s self-assessment looks like.
This paints a holistic picture of Elizabeth’s experience. As a senior designer, Elizabeth is clearly strong in interaction design and several closely related fields. She also has a good understanding of other areas, and this balance no doubt serves her well as she interacts with developers, business owners, users, content producers, and other team members involved in her projects.
The fact that all of these skills contribute to making a successful UX designer is an overwhelming prospect. However, the intent here is not to suggest that you should strive to become an expert in each one of these areas—more to give an indication of just how vast the UX umbrella really is.
For now, it suffices to say that, no matter how skilled you become in one area, there is always more to learn.
Assess Yourself Now
Bundled with this ebook is a UX self-assessment kit. Print out the sundial and use it to perform your own self-assessment. There’s no need to get fancy with graphics software—just color in the wedges using a marker. Pin your self-assessment poster up in your cubicle or at home so you have it on hand as a reminder of the areas that you hope to develop. There’s also an
, which UX designer Thomas Yung was inspired to create after reading this book. Wonderful work, Thomas!
Rate yourself in each of the following categories from 1 to 10, with 1 meaning “I’m a complete beginner” and 10 meaning “I’m an expert.” Answer honestly!
Soft Skills
Knowledge about a particular field is all well and good, but being able to apply that knowledge is another thing altogether. Jared Spool, founder of User Interface Engineering, deduced from studying a number of expert UX professionals that the&
&were the softer skills of
facilitating.
You’ll notice that all of these skills are quite independent of the fields we just looked at. They’re not the type of thing you take a class in and master over the
they’re life skills, and you work on them throughout your career.
In the fields in the previous section, in-depth knowledge of all fields is practically unattainable. However, it’s entirely within the realm of possibility that someone could potentially master all five of these soft skills. When visualized, your goal should, therefore, be to achieve maximum coverage rather than an even balance across the spectrum.
Luke’s self-assessment of soft skills
Environmental Experience
If you’re coming to UX from a career in a different field, another lens through which to view any relevant experience you may have accumulated is to consider the environments under which you’ve operated. UX is a pretty broad umbrella, so while some of your previous roles may not be directly related to UX, you may have performed them in environments that allowed you to develop business and workplace skills that you can still leverage in future roles.
There are basically four types of work environments within which UX Designers operate:
—You are working as an employee in a company, on a product or service that the company sells. You may be working in isolation or as part of a team.
Agency-side
—You are working as an employee in an agency, providing consulting or other professional services to a range of clients.
Freelance/Contractor
—You are working independently for a company, providing consulting or other professional services to them or their clients.
Business owner/Independent consultant
—You are the owner or part owner of a product or service business. You may get hands-on with product development, consulting, sales, but a large number of your tasks also include planning and making strategic decisions about your own business.
You can chart your career in a way that demonstrates in which environments your experience was attained. Here’s a chart of Matt’s career—not including part-time jobs throughout high school or university. This is obviously a simplification of the nuances of different employment circumstances, but even if only for your own reference, it’s a useful technique for reflecting on your journey and the direction you may wish to head next.
Matt’s career, showing a variety of roles in different work environments
Contrast this with Luke’s career, which is wildly different and tells the story of someone who was far more entrepreneurial in the early stages of his career.
Luke demonstrated a leaning toward entrepreneurship early in his career
Strategic Thinking
Many of the UX techniques we discuss are strictly operational. These are important, but different roles allow you to have differing levels of input on a business’s strategy. While the challenges of directing a business strategy of a one-person startup are wildly different from making strategic decisions within a large corporation, it’s still useful to visualize at what stages you’ve had the opportunity to apply strategic thinking. Here’s what that visualization looks like for Matt.
Matt’s career mapped into a range of different roles
It can be interesting to compare these two graphs by placing one on top of the other. Here’s how that looks for Matt’s career.
The relationship between Matt’s various work opportunities and degrees of strategic thinking
While there’s not necessarily a one-to-one correlation between the environment one works in and the degree of strategic thinking that one engages in, understanding this data can help you make decisions about how to direct your career. It can also be a very effective instrument for communicating that experience to a recruiter or prospective employer.
If you’re just starting out, don’t jump straight to the strategy stuff without logging some hours in the trenches. Strategy is important to strive for, but a good understanding of and experience in user-centered design is invaluable for being able to give authoritative strategic advice.
Walk Before You Run
If you’re just starting out, don’t jump straight to the strategy stuff without logging some hours in the trenches. Strategy is important to strive for, but a good understanding of and experience in user-centered design is invaluable for being able to give authoritative strategic advice.
Get Reflective
Your UX self-assessment kit also includes templates for soft skills, work environment, and strategic thinking, which you can print out, color in and post somewhere to remind yourself of. Remember to be honest with yourself—you should view the self-assessment exercise as an opportunity to identify areas that you can focus on to one day become world-class in that skill, not as a means to impress someone.
A Roadmap for Success
OK. Up to this point, I’ve given you a handful of starters and side dishes, but you’re probably still hungry for more information. Here’s the main course—the steps you need to take to launch a successful career as a UX designer. There are just six of them.
Get educated.
Get the right tools.
Get some experience.
Get connected.
Get a mentor.
Get hired.
For the rest of this book, we’ll be exploring each of these steps in turn.
Questions to Ask Yourself
Why do you want to get a job in user experience?
&If you’re just chasing a salary, you’re unlikely to be fulfilled or successful.
In which fields do you have the most knowledge and experience?
&If you’ve worked in other industries, there’s a good chance you have existing skills and experience that you can leverage in a UX role. An honest self-assessment will help you determine which areas to expand your knowledge of.
In which of the five soft skills are you strongest? Which of these skills need the most work? What opportunities can you seek to further develop these blind spots?
In which environments do you have the most experience operating?
Staying within familiar territory may be comfortable, but the different dynamics of work environments encourage professional growth.
At what level on the strategic plane is the majority of your experience?
&Seek opportunities to get exposure to more strategic-planning and decision-making roles.
Chapter Summary: Self-assessment
Know your&
&Basing your decision purely upon the expectation of an increased salary is not good grounds for changing your career.
User experience is a vast umbrella.
&A self-assessment will reveal the fields that you’re most knowledgeable about and those that you may need to focus on.
Analyse your soft skills.
&Make it a goal to seek out opportunities that allow you to further develop those skills that you are weak in.
Reflect upon the types of environments that you have experience working in.
&Consider opportunities that give you exposure to different environments.
Throughout your career, seek opportunities to learn about and understand how business strategy and UX influence each other.
Your goal should be to develop a core competency in the strategic planning, advice, and direction of a product, service, or business.
Like what you read? Grab yourself a copy ofGet Started in UXnow.
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