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請問有沒有使用lifedrive的同好，有遇到以下的問題，
就是在執行Web Browser時，常常會使系統重新開機(花了好幾分鐘)
而且10次有9次都會reset，有時在reset完後在還沒跑其它程式時可以執行web browser，
但是在執行完其它程試(特別是一些需要較多記憶體的程式)後，再跑web brwoser又會讓
lifedrive rest。在reset完出現的訊息如下:
A reset was caused on .... at ..:.. while
runing&Web&:
SystemMgr.c,
Line:6714,
SysLinkerStub():Failed
to load the shared
我已經寫信去問Palmone了，只是想在些問問看有沒有同好也遇到一樣的問題呢？
IP: 220.229.78.252
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
我都發現便用wifi 是很容易reset LiveDrive
IP: 219.78.48.229
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
Palmone回信了，不過如大家想得到的，就是要把機器回復到都沒裝什麼軟體的情形下試，結果…是有比較好，在跑web browser時沒有reset了，最常見的反而是系統show
There is not enough memory available on your device.
You can free up memory by deleting files or moving them to an expansion card.
記憶體不足的訊息！
可是…如果什麼常用的工具軟體都不裝，那Palm還有什麼用？
後來我想一想可能是因為那內建的32MB記憶體被中文系統吃太多了，因為小弟閒內建16的字型太難看，所以就把24的字型移了過來，結果有些大字過然好看多了…但…唉，為了求系統穩定，只是砍了！不過之後就比較少發生自動reset的狀況了！
真的想不懂為什麼Palm只讓LD內建32MB的記憶體，然後在跑MD模擬的64MB記憶體時要swap來swap去的，真是想不透！
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
Originally posted by x-man at
我都發現便用wifi 是很容易reset LiveDrive
請問你有裝LD修正程式V1.0了嗎？
我一開始就有裝了，所以沒有發現有wifi連線時的問題，國外的網友也有說裝了這個patch之後，
一些無線網路的運作穩定多了！
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
Originally posted by chjhuang at
請問你有裝LD修正程式V1.0了嗎？
我一開始就有裝了，所以沒有發現有wifi連線時的問題，國外的網友也有說裝了這個patch之後，
一些無線網路的運作穩定多了！
這個patch 不是不能用在中文機嗎???
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
這個跟中不中文無關吧？我裝了沒事喔！你可以試試看。
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
Originally posted by chjhuang at
這個跟中不中文無關吧？我裝了沒事喔！你可以試試看。
由於原網頁寫明不要安裝在中文機上, 所以沒有安裝. 我會試一試. 謝謝!!
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
其實就是...
裝完之後WIFI的設定部份會變成沒中文化而已啦@@...
看起來是WIFI設定程式的更新檔.
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Re: [求助]lifedrive 的WEB Browser會導至系統reset
他是裝了一個新版的wifilib，可能這個檔裏沒有中文化吧？不過跟rom裏的程式不相衝，所以應該沒有關係。
據palmone的說法，這個patch是解決一些LD跟特定廠牌(Linksys, Belkin)的router會有不相容的問題。但是國外的網友也說裝了之後用web browser在看一些特定網頁時原本會crash的情形變好了。
IP: 220.229.78.252
Powered byFrom QNAPedia
FAQs that are&previously located on QNAP's website have been relocated to here. This page will be updated regularly from now on. Please feel free to contact us on the QNAP& forum and give us& your suggestions if you think& there are other questions that&should to be posted here.
TS-109 series
TS-209 series
TS-409 series
Maximum user account
Maximum group
Maximum share folder
Maximum concurrent connection
NOTE: The user and group limitations also apply to Active Directory users and groups.
No, the NASes can not be upgraded. You have to purchase pro version if you need their AD or NFS function.
A&:&TS-109 and TS-109 Pro adopt Marvell MHz CPU and 128MB (256MB for TS-109 II and TS-109 Pro II) DDRII RAM, while TS-101 adopts Freescale MHz and 64MB SDRAM. TS-109 and TS-109 Pro provides higher&hardware performance than TS-101.&
In terms of product&features, TS-109 Pro offers exclusive&Windows AD service and NFS. Both TS-109 and TS-109 Pro support PHP/MySQL & SQLite dual support, encrypted remote replication over SHH, FTP passive port range, FTP over SSL/TSL, FTP bandwidth control, access control of online albums (Photo Station), SSH/Telnet login, configurable management port, and IP filter, etc., which are currently not available on TS-101.&/span&
For detailed comparison table, please &a href=""&click here&/a&.
A&: Yes. The logo can be changed in Change Logo page in&System Tools. Note that the size of display logo cannot exceed 20K. It is recommended to upload images with resolution of 100x100 pixels
Note: This could be done on&early versions of the firmware. Todays firmware does not have that option via Web-GUI anymore!
A&: Currently Mac users can store a 2GB file on Turbo Station at maximum, and Windows users can access files of larger than 2GB on Turbo Station.
A&: No.&It is not necessary to do the defragment for QNAP NAS product.
QNAP NAS is using EXT3 with journaling file system which is&common used in the server system.Unlike the file system of FAT and NTFS, journaling file system provide better file location method to avoid file fragment.
A: Please check our &a href=""&Compatibility List&/a& for NAS.
A&: Possible reasons:
1. The Hard Drive may be damaged, try using a different HDD.
2. The Hard Drive bay may be damaged, try pluging the HDD to another bay.&
A&: Please go to “System Tools- Hard Settings” page and select Redundant for Power Supply Type.
When Single (default) is selected, there will be error logs for& the second power supply "only when" error occurs. You can check the logs in “Statistics & Logs-Event Logs” page."Error Second power supply failed or removed."
When Redundant is selected, there will be error logs for both power supplies when error occurs. You can check the logs in “Statistics & Logs-Event Logs” page.
When you unplug th"Error First power supply failed or removed."
When you unplug the"Error First power supply failed or removed."
A&: Hard disk error is shown
1. The message “disk drive x failed or is unplugged” is shown in Event Log.2. The message “disk drive x failed or is unplugged” is shown on the LCD panel.3. Abnormal disk message shown in hard disk configuration under administrator mode, e.g. “no disk”. Note: Please inform your customers that some data may not be recovered due to different status of disk damage.
1. RAID 1 and RAID 5 configuration: Turn off the system and replace the damaged disk(s). NAS-4000 will perform disk recovery when the system restarts. The system can run properly and all data can be used again.Note: It is recommended to replace&the damaged disk with new one of the same model.
2. Single disk volume: Turn off the system and replace the damaged disk after the system restarts. When NAS-4000 restarts, launch the web browser, e.g. IE 5.5, and login the system. Go to Disk Configuration page to configure the disk&volume. Note that only the data on other three disks can be reserved.
3. JBOD and RAID 0: Turn off the system and replace the damaged disk. When NAS-4000 restarts, launch the web browser, e.g. IE 5.5, and login the system. Go to Disk Configuration page to configure the &a href=""&behavioral targeting&/a& disk volume. Note that the data on the damaged disk cannot be recovered.
Maintenance steps.
1. Unfasten the screws on the disk tray. 2. Take out the disk tray. 3. Check if any disk is damaged. (Unplug the possible damaged disk and&insert to other machine for examination.)
4. Replace the damaged disk.
5. Make sure the new disk is of the same model as the other three.
6. Check the master and slave settings of the disks.
Disk checking after maintenance:
1. Turn on the server. 2. Make sure no disk error message is shown on the LCD panel. 3. Login the system as administrator. 4. Check the disk status in disk volume configuration page. If the message “Not initialized” is shown, the disk is installed successfully. 5. When the disk volume is configured as RAID 1, the system will rebuild upon successful restart. Make sure the system works properly and no errors are displayed after rebuilding.
A&: First of all, make sure you have enabled the "disk standby mode" function in System Tools/ Hardware Settings on the administration page. If the function does not work according to your settings, you may check if the following services are running. There must NOT be any access to these services for the HDD standby mode to work. 1. UPnP function on NAS, your router or IP sharing device 2. NTP server3. BT download4. AD service5. QNAP Finder6. Network Share folder mapping7. DMZ service on your router or IP8. Twonky Media server9. WINS Server10. DHCP Server11. QPKG (e.g. XDove)
Also, if your NAS is shared among multiple PC on the same network, be sure there is no access from the PC to the NAS.
Note: If you have installed add-on programs like SlimServer on your NAS, the HDD standby mode of QNAP NAS might not function since these programs might affect the service access status to the NAS.
A&:&The hard drive(s) on QNAP NAS may seem to go to standby mode a bit later than the time you specified when data writing is in process. In fact, this is related to the data writing behaviour of the embedded Linux system. When you save data to the NAS, the data is written to the system cache first and then to the hard drive(s) on the NAS. The write time depends on the size of the data. After the data is written and there is no access to the hard drive, the hard drive(s) go to standby mode according to your settings in System Tools/ Hardware Settings on the administration page.
A&: Windows XP SP1 with Internet Firewall enabled will not allow the Quick Install Wizard to find the NAS Device during the discovery process. The Internet Firewall must be momentarily disabled for the Quick Install Wizard to find the NAS Device properly. Once the Shortcut icons are created on the Desktop, the Internet Firewall settings can be re-enabled.
In Windows XP SP2 the Internet Firewall does not need to be disabled. However, a popup message will appear when running the Quick Install Wizard. Agree to the popup message to continue with the detection process.
A&: You may need to RESET the device and then run the Quick Install Wizard again. For the best result, make sure you wait until the NAS Device is fully booted. When you see that the POWER LED and the LAN LED are both ON, and not blinking, then the NAS Device has completed its boot up process.
A&: Check the QNAP download page. If you see an available firmware you may need to download it and install it. Please verify first which version you have and then compare the release date. To check which version you have, go to the WebUI of your NAS Device, the firmware version of your NAS shown on bottom left.
For more details, see &a _fcknotitle="true" href="How to install firmware via web administration page"&How to install firmware via web administration page&/a&.
A&: If you are using the zooming function of Internet Explorer 7, the page may not be displayed properly. Please click F5 to refresh the page.
A&: No, for password, only English alphabets and numbers are supported. You can use Unicode characters for user name only.
A&:&In case of corrupt/lost config:
1. Power off the NAS. Remove the HDD(s)2. Power on the NAS3. After a short beep and a long beep, plug the HDD back into the NAS4. Run QNAP Finder, it will find the NAS, do NOT configure it!5. Connect to the NAS by telnet port 13131 (e.g. with Putty)6. Run the &a href=""&MFA Degree&/a& following commands to recover with default config
// Use the following commands if using 1 drive
mount /dev/sda1 /mnt# cd /mnt/.config/# cp /etc/default_config/uLinux.conf /mnt/.config/# reboot
// Use the following command if using 2 drives (not tested)
mdadm -A /dev/md9 /dev/sda1 /dev/sdb1# mount /dev/md9 /mnt# cd /mnt/.config/# cp /etc/default_config/uLinux.conf /mnt/.config/# reboot
8. Above procedure will reset the configuration back to default and then you need to reconfigure it. But all the share should be available now.Please remember NOT to re-initialize the HDD. Since this will format your HDD and all your data will be lost.9. To be prepared next time this happens, always make sure you have&a working backup of your personal uLinux.conf!
Note: uLinux.conf is the main settings configuration
A&: The server name can be 14 characters long at maximum, which can contain alphabets, numbers and hyphen (-). The server does not accept names with space, period (.), or names in pure numbers.
Q&: What's the limitation of the username and password setting?
A&: The following information is required to create a new user:
The user name must not exceed 32 characters. It is case-insensitive and can contain double-byte characters, such as Chinese, Japanese, and Korean except:" / \ [ ]&:&; | = , + *&? & & ` '
The password is case-sensitive and can be 16 characters long at maximum. It is recommended to use a password of at least 6 characters.
A&:&If your NAS and PC are connected to the same router, enable DHCP on NAS and you should be able to access the server. To set a fixed IP for NAS, make sure the subnet mask, default gateway, and the DNS server settings of your NAS and PC are the same.& If you connect the NAS&directly or there is no DHCP server on the network, The NAS will use 169.254.100.100 as its IP address. Please configure your PC to the same IP subnet, for example, 169.254.100.101.& If the problem persists, please contact the Qnap tech support.
A&:&The Reset function on "System Tools& Backup/ Restore/ Reset Settings" is designed to reset all settings of NAS to default.&
When you press Reset on this page, all drive data, user accounts, network shares and system settings are cleared and restored to default. Please make sure you have backed up all the important data and system settings before resetting the NAS.
Reset NAS by the reset button When you press the reset button on NAS, a beep sound will be heard. The following settings are reset to default: a. System admin password: admin b. Network Settings/ TCP/IP Configuration: Obtain IP address settings automatically via DHCP c. Network Settings/ TCP/IP Configuration: Disable Jumbo Frame d. Network Setting/ System Port Management: 8080 (system service port) e. System Tools/ IP Filter: Allow all connections
A&:&Please remove your hard drives from the tray . Boot up the NAS without HDD installed. The system will use the embedded image to boot up. Then run the&FInder on your PC, it will help you to find the NAS on the network. Use the deault ID and password to login. Hot-plug th HDD into the NAS, and go thru the installation process including formating hard disk & install the firmware.
A&:&Certain modesl of WD hard drive take longer time for spinng up and the NAS system detect it earlier than it spins.If TS-409 detects the hard drive earlier than it spins up, the hard drive will be identified as absence.
[Procedures]Follow the procedures below to update your NAS and then continue the installation.1. Pull out one of the non-detected drives carefully. (Keep the NAS system turned on)2. Wait for 15 seconds, and then insert the hard drive again. The NAS should be able to detect the hard drive. (the LED of the had drive should be turned on now)3. Run QNAP finder. Click the “Details” button. The hard drive you just pushed in should be recognized and displayed on the status page. If there is still not-recognized hard drive, please repeat step 1 and 2 above.4. Once all the hard drives are detected, you can continue the installation. Go to “Settings/ Run Quick Configuration Wizard”.5. The Wizard will guide you through the installation step by step. When you move to step 7, please use the new downloaded firmware from& install.After the firmware is updated, the new booting mechanism will be adopted on the system and the issue can be resolved.
A&: Please power on the NAS without any HDD attached, and press reset again.
A&:&If you got this message when&you tries to install new image:
Warning - System Update Failure Failed to update the system. Please check the web site from where you downloaded the image file for more information or contact their technical support
One possible cause could be that your HDA_ROOT is full. Login with telnet and check with:
dfThe space left should at least be XXM&available to update the firmware.
It could be that the&/mnt/HDA_ROOT/twonkymedia/twonkymedia.db is to big, trie to decrease it.
A&: This is a limitation of Windows. If you already login Turbo Station from the PC, you cannot login Turbo Station with another user name from the same PC unless you logout. To solve this problem, please run Command Prompt in Windows and input the command [net use]. Check if there is connection to Turbo Station. If yes, input the command [net use \\xx.xx.xx.xx\ss /d] (xx.xx.xx.xx=Turbo Station IP address, ss=share name).
A&: Qnap NAS supports the the following File Systmes:&& ext3, FAT and NTFS.& However, NTFS support read only.&
A&: You can fix this with the follow procedure.
1.- make sure that system files were shown.&
2. -I copies all the folders, using a windows explorer, to the XP machine. You may want to do this to a folder directly in C: (for example "c:\iamlost").
3.- open a cmd --&& (Start/run, and type&& "cmd", press enter)
4.- cd to the directory where you copied the files to (example&: cd c:\iamlost
5.- next we have to get rid of type "attrib -R -A -S -H /S /D"
What you just did in step 5 you removed the file AND folder attributes -R (readonly), -A(archive), -S(system file,.. this is the one that's probably
been bugging you), -H(hidden). The /S and /D are there to make sure you also process all sub-files and sub-folders. You should be able to make any changes to rights and visibilities again using the "normal" windows methodes now.
A&: Please turn off your firewall and try again.
A&: Yes. To access NAS by computer name, make sure there is WINS server in your network and the service is enabled. If not, you can access the server via NAS IP.
A&: This setting is particularly designed for FTP clients that do not support Unicode. FTP client &a href=""&Smart FTP&/a& supports Unicode currently.
1. In “System Settings-Language Setting” page, select the language that most users use.2. If your FTP client does not support Unicode, e.g. Internet Explorer, CuteFTP, WSFTP or Command-Prompt FTP, go to Network Settings-FTP Service page and disable Unicode support.3. If your FTP client supports Unicode, e.g. SMARTFTP, enable Unicode support in the client. Then go to Network Settings-FTP Service page and enable Unicode support. Check if the files can be properly displayed in Internet Explorer.
A&: This is caused by the incompleteness of FTP function of Windows Internet Explorer. It is recommended that you use other FTP clients to upload files to and download files from TS-101.
A&: Your FTP client does not support Unicode.
set "No" for Unicode Support from [FTP Service] under [Networking Settings].select a supported filename encoding from [Language Setting] under [System Settings] so that the folders and files on FTP can be properly shown.Or you can just use the proper FTP client which support unicode, such as "SmartFTP", "FileZilla", "FTPRush".
A&: IE7 didn't support FTP function. You have to use windows explore or FTP utility.
A&: You may miss set up the DNS address.
Go to Network setting & TCP/IP Configuration, and set DNS.&
A&: The files will be encoded as Unicode (UTF-8) after the torrent files are downloaded completely. If the file names are still displayed improperly after download task completes, please select the correct encoding in IE browser (in Encoding under View menu).
A&: To delete a torrent file, please use the "Delete download task" function in Download Station page instead of using Web File Manager. You can select to retain the downloaded files and delete download task, or delete both download task and downloaded files in Download Station.
A&: For the coexisting download, we set the limitation to 10 to ensure the stability of NAS. But we suggest to have coexisting 3-5 seeds at the same time for the best download performance.
A: No, ASP is not supported by QNAP Web Server function.
A&: This happens because the password is also stored in the Joomla\configuration.php file. Update this file with the new password and everything will work again
A&: The message "Warning: Re-launch process [qthttpd]" means the system restart because of Web Server's error. It may result from a great deal of data access from internet, such as hacker attack. To ensure the system operation, the service "qthttpd" would be restarted. However, if the NAS works well, please ignore the message. To avoid the problem, you are suggested to install NAS behind the firewall.
A&:&You can refer to the status field on the page that the job is executed to find out the cause. You may also go to Statistics and Logs to check if there are any messages related to the failed job.
A&:&When you have run full backup once and selects to run incremental backup, the system will back up only modified files since last backup.
A&: You can check the status of NAS backup and restore jobs in office or at home by accessing web administration interface. All current statistics and past records are recorded in Statistics and Logs section.
A&: Please refer&
Note: If you are having problem with Windows 8 Backup, please login to your NAS via SSH and modify this item smb.conf: &set strict allocate = yes
A&: No. Remote replication only supports data backup to and from QNAP NAS servers currently.
A&: This may due to corruption of files or file name settings. If the files are not damaged, you can check the language settings of the source and destination NAS servers. Make sure their language settings are the same. Turbo Station will skip backing up the files when errors are found and cannot be fixed during replication. &
A&: When file compression option is selected for remote replication, files will be compressed first before backup. Therefore, more time will be taken before replication starts.
A&: After pressing the test button, you have to enter the password again to use remote replication
A&: Turbo Station will compress all files for backup first before starting remote replication. Therefore it may takes time for compression depending on the size of your files. Please wait patiently during the process
A&: Set the remote server IP as 127.0.0.1 to make TS back up the data on itself. For example, there are two network shares A and B. To make Turbo Station back up data on A to B automatically, set remote Turbo Station IP as 127.0.0.1 and remote folder as B, the data will then be backed up from A to B.
A&: When you use edit function and press the test button, you have to enter the password again and apply to settings.
A&: Only the following model/firmware can perfrom Remote Replication through Internet.
TS-101/201: Firmware version 2.3.0 or later
TS-109/209/409 series: Firmware version 2.0.0 or later
The port used is 873 by default and is configurable.
A&: If remote destination NAS power off, network failure, or other abnormal situation happened, the Remote Replication function will stop, and it will start on the next schedule.
Note: Please enable "Perform incremental replication" function, and then system will backup new files only, or it will backup from the beginning.
A&: Setup Remote Replication function, and enable "Perform incremental replication" function, "Delete extra files on remote destination" function.
A&: This is a limitation of FAT file system. Some special characters are not supported by FAT file system including /&? \:&&*|"If the name of the source file contains any of these characters, remote replication will fail.
A&: This error is caused by the case-sensitiveness of the folder name for remote replication. The remote host testing cannot identify the case of the folder name, e.g. Music and music. Please enter the correct folder name (case-sensitive) and try again.
A: The Multimedia Station's access control is different from the network share's access control. In order to provide album-based access authority, after logging in to the Multimedia Station as admin/administrator, click Tool icon on the right sideto enter the configuration page for album authority. You can view, create, delete user and edit user's album access authority here.
A&: Please follow the instruction below:
1. Please make sure you have enabled the Telnet or SSH on your NAS. 2. Use Putty to SSH to the NAS. (it is running at port 22); Or you can also Telnet to your NAS. ex: type "cmd" in your start menu, type in "telnet xxx.xxx.xxx.xxx 13131" 3. Use administrator account to log in. (admin:admin as example) 4. type in the command: " cd /mnt/HDA_ROOT/twonkymedia " You will enter the path. 5. type in " ls " you should see the files in the folder. You should be able to find the file. 6. typr in " rm twonkyvision-mediaserver.ini ". 7. Restart the server. (Go to web admin page, go to Network Services& Multimedia Station, Distable the "Enable UPnP MediaServer" and then re-enable it.
A&: Please check the following link for supported clients list:
A&: If you put the wrong m3u file on your Qmultimedia Folder, it will cause the iTunes Program stop displaying the shared music from QNAP NAS. The music files are still existing on the NAS, but all the music in the SHARED on iTunes Program will disappear. (The issue seems that iTunes Program will drop the connection as long as there is one file format is incorrect.)& Please check this how to for detail&:
A&: Please do not create a folder&with a name identical to&the printer name otherwise you definitely&will not&find the printer.
A&: Please login as administrator or other users with administrator right in AD. Or do not login AD and use the administrator access right of the PC to configure printer first.
A&: The printer name is named after the name of TS-101. To change the printer name, change the server name of TS-101 and restart the server. The printer name will be changed but the end of the name will still be "pr". For example, the name of TS-101 is nas, then the printer name will be naspr.
FTP - 20, 21by default and configurable.
Passive FTP port - 55536 ~ 56559 by default and configurable on TS-109/209/409 series.
SSH - 22 by default and configurable.& Not support on TS-100/101/201.
SMTP - 25 by default and configurable.
Web Server/HTTP - 80 by default and configurable.
Netbios/SAMBA - 137, 138, 139, 445
SSL/HTTPS - 443
Rsync - 873 by default and configurable.
MySQL - 3306
System management, Web File Manager, Multimedia Station, Download Station, Surveillance Station
&&&&&&&&&&&&&& TS-109/209/409 series - 8080 by default and configurable.&& (Support Surveillance Station on firmware 2.1.0 and later)
&&&&&&&&&&&&&& TS-100, TS-101, TS-201 with firmware version 2.1.1 and eariler - 6000&&& (don't support Surveillance)
&&&&&&&&&&&&&& TS-100, 101, TS-201 with firmware version 2.2.0 and later - 8080&&& (don't support Surveillance)
Twonkymedia - 9000
Telnet - 13131 by default.& Configurable on TS-109/209/409 series
BitTorrent -
by default and configuralbe.
A&: No. Please do not delete any .Apple* files to ensure normal access from MAC to Turbo Station.
A&: Folders: AppleDB, AppleDesktop, AppleDouble, Network Trash Folder, Temporary Items and TheVolumeSettingsFolder. Files:&:2eDs Store" and "2EDS_~!3
A&: This is a limitation of MAC. Please login with a manually created account or login NAS as guest.
1. Open "Administration" page.2. Choose "Network Settings" click "Microsoft Networking".3. Disable: Remove the Enable file service for Microsoft networking checkbox and pike [Apply].4. Enable: Select the Enable file service for Microsoft networking checkbox and pike [Apply].
1. Choose Go& Connect to Server 2. There has two ways to mount disk
&&& AFP: type serverip or afp://serverip
&&& SMB: type smb://serverip or servername
&&&&&&& eg. 169.254.100.100 or smb://169.254.100.100&&&&&&& Username: administrator&&&&&&& Password: admin 3. pike [Connect]
A&: Take out the failed drive and replaced (hot-swap) it with a proper one of the same model and same/biger size. There is no need to turn off Turbo Station when replacing the drive. To replace the failed disk with a different volume one, make sure the new disk is larger in size than the old one for rebuilding RAID configuration. However, only the size of the old drive will be used for the new one. Extra size of the new drive will not be used.
A&: Yes. The internal disk can be replaced by the external disk. You can also install a new internal disk and execute “Restore” function to restore the data from the eSATA or USB disk to the new internal disk.
A&: Yes. However, the array capacity is based on the size of smaller drive. You could not have the 500GB RAID 1 until you use 2*500GB drives.
A：&a href=""&RAID Configuration Table&/a&
A&: You can use the administrator account to access the NFS share as a root user.The root password is the admin password.
You can also use a user account with administrator right to access the NFS share.
A&: No, Turbo Station is not able to inherit the access right from Windows. The access right will remain the same per original setting on Turbo station. For more informations see &a href=""&windows tweaks&/a&.
A&: NAS supports access control for main folders only.&
A&: No. Access authority set in Windows will not be copied to NAS. You should set the access right on NAS.
A&: Check the following items before joining AD domain:
QNAP Turbo Station Pro or U model can only be joined to pure AD domain (DC, domain controller). It is suggested to use Windows 2000 Service Pack 4 or Windows 2003 Service Pack 1.
Check your AD server settings:
1. Make sure you have enabled Active Directory Service on the Windows server. If you have enabled AD, you can find the menu “Active Directory Users and Computers” on “Administrative Tools” of Windows.2. Reset the password of “administrator” account on AD server after creating “Active Directory” service on AD server.3. The DNS server settings on the AD server should have at least two records.For example, you have an AD server with IP address 10.8.10.113, server name: qnapsbs.tsdsbs.local, domain name: tsdsbs.localDNS settings on AD server:
&&&& a. “A record” for AD server itself: qnapsbs Host(A) 10.8.10.113 &&&& b. “A record” for domain: (same as parent folder) Host(A) 10.8.10.113 * How to create “A record” for domain on DNS settings: &&&& i. On “dnsmgmt”, select New Host(A) in Action. &&&& ii. Enter IP address: 10.8.10.113 (AD server IP address), and then click “Add Host”. 4. The DNS IP on “Network setting” of AD server should have a record of the AD server IP.Check the following items on NAS:
&&&& a. DNS server setting on NAS should be directed to AD server. &&&& b. Check the “time zone” and “Current date and time” on NAS, AD server can synchronize only if their time difference is less than 5 minutes. 5. You should use the full domain name in AD settings of NAS.For example, if your FQDN name of AD server is “qnapsbs.tsdsbs.local”, you should use “tsdsbs.local” as the domain name.Domain Username must be entered for AD domain. (We use “administrator” in this case).6. NAS and AD server will synchronize each 5 minutes. To configure the settings manually, NAS has to be set as standalone mode and then added to AD domain again.If you cannot join AD domain, please switch to “Standalone” setting. Check all the settings and join AD again.
Notes: On joining AD1. After joining NAS to AD domain, you must login the share folder of NAS by “domain_name\Username”. NAS local user account cannot be used anymore on network sharing. For example: norman is an account on the AD domain (tsdsbs.local)2. AD can be joined successfully even if NAS and AD server are on different subnets.3. After NAS has joined AD domain, the authority of “everyone” will not work, “everyone” is the original account of NAS, but is not included AD. Therefore the authority has to be reset.4. DNS settings on Windows 2000 server should be added as “Active Directory DNS”.5. If you change the DNS setting on the Windows server, please reboot the server to avoid DNS cache error.
Because VioGate Master 32 support 8 VioCard-300 at most. If you want to use 16 Viocard-30, you would better to buy VioGate Master 64.
A&: When the server has been restarting for more than 5 minutes, please turn off the power and turn on the server again. If the problem persists, please contact the technical support.
A&: This is due to the interlaced scanning design of the camera. Please login the camera’s configuration page and go to Setup-&Camera-&Vertical Resolution. Then configure the setting as 240.
A&: Please check the file format. VioStor supports E-map in JPEG only.
Please login the administration page and go to Camera Settings-Alarm Settings. Make sure alarm recording is enabled for the camera.
When using Panasonic BB-HCM311 cameras, the camera firmware must be upgraded to v1.3 for alarm recording to work properly.
If VioStor is installed behind a router while the network camera is not, alarm recording will not work.
When alarm recording is enabled, make sure you have configured the number of days that alarm recordings will be retained in Camera Settings-Advanced Settings. Otherwise, the recordings may be overwritten.
The image quality may be restricted and interfered by the actual network traffic.
When there is multiple access to the camera or the VioStor server, the image quality will be reduced. And it is recommended to have three simultaneous connections to the monitoring page at maximum. For better recording performance, please do not open too many IE browsers to view the live video.
The same camera may be shared by multiple VioStors for recording at the same time. Please use dedicated cameras.
Please login the administration page and go to Camera Settings-Alarm Settings. Make sure alarm recording is enabled for the camera.
When using Panasonic BB-HCM311 cameras, the camera firmware must be upgraded to v1.3 for alarm recording to work properly.
If VioStor is installed behind a router while the network camera is not, alarm recording will not work.
When alarm recording is enabled, make sure you have configured the number of days that alarm recordings will be retained in Camera Settings- Advanced Settings. Otherwise, the recordings may be overwritten.
Make sure the hard disk tray is correctly locked in VioStor.
When only one hard disk is installed, make sure the disk is installed in the tray of hard disk. Hard disk 1 should be installed on top of hard disk 2.
Check if the recording function is enabled in Camera Configuration page (the function is enabled by default). Make sure the IP address, name and password are correct.
If the above items are verified to work properly while the status LED blinks in green, the hard disk(s) may be damaged or cannot be detected. Please turn off the server and install a new hard disk.
Note: If you have updated the configurations of VioStor, recording will be stopped temporarily and restart again shortly.
&If the IP address, name and password entered in the camera configuration page are correct, You could use the Test function to verify the connection.
When the PC and the network camera are in the same subnet, while VioStor is in another one, you cannot view the monitoring screen from the PC. You can solve the problems by the following methods:
Method 1: Enter the IP address of the network camera as the WAN IP in VioStor.
Method 2: Configure the router to allow internal access to the public IP address and the mapped ports of the network cameras.
A&: a. Check if you have installed ActiveX when logging in the monitoring page. Set the security level to “Medium” or lower in Internet Options of IE browser.b. Make sure VioStor is turned on and the network is correctly connected.c. The IP address of VioStor does not conflict with other devices in the same subnet.d. Check the IP address settings of VioStor and your computer. Make sure they are in the same subnet.
A&: Content: It is evaluated that the actual bandwidth required by VioGate is as below:
Gigabit network: 15~16 Mbyte/s100M network: 5~8 Mbyte/s
If the resolution is 640x480 with 3fps, each VioGate with 4-channel recording will occupy 360K/s.360x16 VioGate=4.7M/s
As 4.7M/s & 5M/s (100M is the actual network bandwidth). Therefore, a 100M network cable can allow 16 VioGate servers for transfer. It is recommended to use 8 VioGate.
A&: This estimated value is for reference only. The actual disk space may vary according to the image contents, network environment and the performance of the cameras.
A&:&When your backup files in cloud storage is encrypted by CloudBackup App, you need to use CloudBackup App to decrypt it during the restore. But if you want to decrypt it without using CloudBackup App, you may use the following command with standard openssl tool to do it: "openssl enc -d -aes-256-cbc -k&%PASSWORD% -in&%ENCRYPTED_FILE_PATH% -out&%DECRYPTED_FILE_PATH%".
A&: The red button is used for reactivating power when an error occurs. When the power protection mechanism is enabled, or an alarm buzzer sounds, or the power supply is not functioning properly, press the red button to reset and check if the power supply works. If not, power damage may have occurred and the machine should be sent for RMA.
A&: Please check if there is firewall in your network environment. Certain firewall settings may restrict external connection of WMS or lengthen the time for activation code to activate. If the problem persists, please contact technical support of QNAP.
Example 1.
Assume that there is a PC A with IP: 192.168.1.10 and subnet mask: 255.255.255.0. PC A wants to connect PC B with IP: 192.123.2.3. Multiply IP of PC A by the 4 digits of subnet mask A (convert 255 as 1). Then multiply the 4 digits of PC B’s IP by the 4 digits of PC A’s subnet mask (convert 255 as 1). If the sum is the same, they are in the same LAN. If not, they aren’t.
IP (PC A): 192.168.1.10 &--192.168.1.10Subnet mask (PC A): 255.255.255.0 &--1.1.1.0Result: 192.168.1.0
IP (PC B): 192.123.2.3 &--192.123.2.3Subnet mask (PC A): 255.255.255.0 &--1.1.1.0Result: 192.123.2.0
As 192.168.1.0 192.124.2.0, PC A and PC B are not in the same LAN.
Example 2.
PC A with IP: 192.168.1.10 and subnet mask: 255.255.255.0; PC B with IP 192.168.1.39.IP (PC A): 192.168.1.10 &-- 192.168.1.10SM (PC A): 255.255.255.0 &-- 1.1.1.0Result: 192.168.1.0
IP (PC B): 192.168.1.39 &-- 192.168.1.39SM (PC A): 255.255.255.0 &-- 1.1.1.0Result: 192.168.1.0
As 192.168.1.0=192.168.1.0, PC A and PC B are in the same LAN.
1. Restart the server.2. Check the current disk settings and status. In case of hard disk failure, repair it ASAP.3. Check if other devices for network access have the same problem. If the internal network is not functioning properly, like certain PCs are infected, contact your technical support.4. When there is mass access to disk data or replication is in process, disk access will become slower due to heavy workload of Turbo Station. You may try to access Turbo Station later.
A&: If your network has not a DHCP Server, Turbo Station will use the default IP 169.254.100.100. You can access Turbo Station via this IP address.
1. Check if the IP address is the same as the one displayed on the LCD panel. For NAS models without LCD panel, please refer to c and d.2. Clear the cookies & cache in IE browser, or remove Proxy settings and try again.3. Restart NAS.4. Reset network configuration (IP: 192.168.0.1) and administrator password to default by pressing the reset button of the machine
A&: If the option “Enable configuration reset switch” is not enabled in Hardware Settings of System Tools, administrator password will not be restored when you press the reset button. In such case, you have to send the server for RMA.
A&: Format USB and ESATA device by TS-101 will generate the folder "lost+found" by system.
A&: Default user name: administrator or admin ( depending on the NAS model )Password: admin
A&: For Windows users, please use the Install Quick Install Wizard/QNAP Finder to find the IP address of the Turbo Station. For Mac users, please use Mac Wizard.
A&: The current disk is NTFS file system. QNAP NAS supports read/write EXT3 and FAT file system only.&However, NTFS supports read only on TS-100/101/201.
A&: No. The internal hard drive of QNAP NAS is formatted and initialized according to the software design specifications. If the external drive like USB drive has been partitioned before, QNAP NAS can only detect the first partition of the drive.&If the external drive like ESATA drive has been partitioned before, QNAP NAS can detect all partitions of the drive. Each partition will show up in Web File Manager as a separate drive.
A&: QNAP NAS does not support external disk with multiple partitions currently. If there are multiple partitions, QNAP NAS can only detect the first partition. If the file system format of the first partition is W95Ext'd(LBA), it cannot be detected on QNAP NAS since Linux does not support W95Ext'd(LBA) currently.
A&: For higher security, some Firefox versions reserve the ports of certain services. The default port for TS-100/TS-101/TS-201 administration is 6000. To use port 6000 to access TS-101 via Firefox, please open this port in Firefox via the following steps.1. Enter about:config in the browser.2. A list of settings will be shown. Right click the web page, select New and click String.3. Enter network.security.ports.banned.override in the dialog and click OK.4. Then enter 6000 and click OK.5. The setting will be added to the list. You can now use Firefox to access port 6000.
A&: When the system detects the process [xxxx] is unstable, it relaunches the process automatically. This is a normal behaviour and will not affect system operation.
A&: EuP (also Energy-using Products) is a European Union (EU) directive designed to improve the energy efficiency of electrical devices, reduce use of hazardous substances, increase ease of product recycling, and improve environment-friendliness of the product.Disable (default) When EuP is disabled, the power consumption of the server is slightly higher than 1W when the server is powered off. EuP is disabled by default so that you can use the functions Wake on LAN, AC power resumption, and power schedule settings properly.This feature is not supported by TS-110, TS-119, TS-210, TS-219, TS-219P, TS-410, TS-419P, TS-410U, TS-419U, TS-112, TS-212, TS-412, TS-412U, TS-239 Pro, TS-239 Pro II, TS-439 Pro, SS-439, TS-439 Pro II, TS-439U, TS-639 Pro, SS-839, TS-259 Pro, TS-459 Pro, TS-459U, TS-509 Pro, TS-559 Pro, TS-659 Pro, TS-809 Pro, TS-809U, TS-859 Pro, TS-859U. Please visit
for details.
A：Turn on this option to allow the users to power on the NAS remotely by Wake on LAN. Note that if the power connection is physically removed (in other words, the power cable is unplugged) when the NAS is turned off, Wake on LAN will not function whether or not the power supply is reconnected afterwards.This feature is not supported by TS-110, TS-119, TS-210, TS-219, TS-219P, TS-410, TS-419P, TS-410U, TS-419U, TS-112, TS-212, TS-412, TS-412U. Please visit
for details.
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